FAQs:
Before Class
Please arrive about 5 minutes before the workshop begins so you can settle in.
Age Requirement
This workshop is designed for adults, but participants ages 16+ are welcome with a participating guardian. If you have any questions about age requirements please email bri@sumiware.com.
Cancellation & Rescheduling Policy
To request a cancellation or refund, please email bri@sumiware.com. Please note: All refunds are subject to a $10 processing fee to cover transaction costs.
â Refunds requested more than one week prior to the workshop are fully refundable or you can reschedule to a different class.
â Refunds requested within one week of the workshop are 50% refundable.
â Rescheduling is available within 5 days of the start of class.
â No refunds are given within 24 hours of the start of class.
Thanks for understanding!
Sickness & COVID Policy
If youâre feeling unwell, especially with symptoms like fever, sore throat, or cough, please stay home. If you notify us at least 48 hours in advance, weâll offer a one-time reschedule due to illness.
For COVID-related absences, you must notify us within 24 hours of the class and provide a doctorâs note to qualify for rescheduling. This helps us keep the studio safe and healthy for everyone.